Keep business applications secure, patched and improving, with agreed service levels and a small, named team that knows your system.
Take the operational load of running a business application off your team: incidents fixed within agreed service levels, dependencies patched, costs watched, and a steady flow of small improvements from a named team rather than a ticket queue.
The plan follows our delivery framework. Steps that do not apply to this kind of work are left out rather than padded.
Sized in bands by system count and service hours.
What you keep at the end.
What it is built to change.