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Managed cloud operations

Day-to-day operation of your cloud estate — monitoring, patching, backup, security posture and cost — by a named team with service levels.

Typical timing
2–4 week onboarding, then monthly
Engagement
Monthly retainer
Delivery framework
User researchDiscoveryAlphaBetaLive
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Objective

Keep cloud infrastructure secure, available and cost-efficient without building a 24/7 operations team in-house. Everything stays in your accounts and as code you own, so there is no lock-in to us.

You may need this if

  • Cloud operations fall on developers’ spare time
  • Patching, backups and security findings are behind
  • No out-of-hours cover for production
How it runs

Activities, step by step

The plan follows our delivery framework. Steps that do not apply to this kind of work are left out rather than padded.

  1. 02 · Discovery2–4 weeks

    Onboarding

    • Estate review against well-architected frameworks
    • Monitoring, alerting and backup gaps closed
    • Service levels and escalation agreed
  2. 05 · LiveMonthly

    Operate

    • Monitoring and incident response to agreed service levels
    • Patching, backup verification and posture management
    • Monthly cost and security review

Deliverables

What you keep at the end.

  • Operations runbooks and service level agreement
  • Monitoring and alerting configuration
  • Monthly operations, security and cost report
  • Quarterly architecture review

Outcomes

What it is built to change.

  • Reliable production without an in-house operations team
  • Security posture that improves month on month
  • Costs kept under continuous review

Often combined with

Every engagement starts with a 45-minute working session with the SME who would own the work. No deck.

Discuss Managed cloud operations